Refund policy

Order cancellation
You have 14 days to notify us that you wish to cancel your order from the day after you have received your goods. You must notify us in writing via email, fax or letter. In order for you to qualify for full refund the goods must be returned to us, no later than 14 days after you notified us of the cancellation; unused, in their original packaging together with a proof of purchase and in a fully re saleable condition.



Once we have received your goods, we will arrange for the cost of the returned items to be refunded back to your account. We regret that we cannot pay for the return postage on any order cancellations.

All returned parcels remain the customer’s responsibility until they are safely received by us. We advise that you take out additional parcel insurance with the carrier to cover you for loss or damage, should it occur.

 We regret that we cannot guarantee any refunds will be made if we receive notification of a cancelled order after the 14 day cancellation period has expired. 

We are happy to discuss any order cancellations with you, please contact us via email at enquiries@mudandblack.co.uk

Damaged and faulty goods
In the unlikely event that your order should arrive damaged or faulty, we will either give you a full refund on receipt of the damaged goods, or send you a replacement. You must notify us that the item/items are faulty within 30 days of the original purchase to qualify for a refund. We will reimburse you of any reasonable returns cost.
 
If your item arrives damaged, please contact us via email at enquiries@mudandblack.co.uk as soon as possible.

 Please be aware that if you send the item back without notifying us prior to postage, you may experience additional delays in receiving your refund.


How do I return my item?
If you wish to return your item, please make sure that it is returned in it’s original packaging. Please ensure that you include the order number and your name and address inside the package. Otherwise your replacement or refund may be delayed. The address for our returns department is:



Returns
Mud and black cycles
143 Redditch Road
Kings Norton
Birmingham
B38 8RH



How long will I have to wait for a refund
We will refund you in full (the cost of the item plus the delivery) once we have received the returned package and processed it back into our warehouse, crediting back to you through the same method by which you originally paid. Refunds for the cost of returns postage will be credited back by cheque. We endeavour to pay all refunds within 14 days of receipt of goods. 
If you are shipping an item over £20.00, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.